999jay Privacy Policy

999jayWhen you create an account or use our services, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically through your use of the platform.

Information You Provide Directly:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential Address
• National ID or passport number (as part of the KYC process)
• Payment details (bKash, Nagad, Rocket number)
• Messages or complaints submitted to customer support

Automatically collected information:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on site and pages visited
• Gaming activity logs and transaction history
• Cookies & Session Data

999jay Your information is used only for specific, lawful purposes. We will never use your data for anything that has not been disclosed to you in advance.

How Your Information Is Used:

• Account Management: To handle registration, verify logins, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To handle your questions, complaints, and support requests.
• Fraud Prevention: To detect and prevent suspicious activity.
• Bonuses & Promotions: To send you relevant offers and verify bonus eligibility.
• Legal Obligations: To comply with applicable laws and provide information to regulatory authorities.
• Service Improvement: To analyze usage patterns and improve the gaming experience.

999jay Your personal information is never sold or rented to any third party. However, limited sharing may be necessary in certain specific circumstances.

Circumstances under which your data may be shared:

• Payment Partners: Payment processors such as bKash, Nagad, and Rocket receive only the minimum data required to complete transactions.
• Legal Authorities: We may be required to share information in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Security Partners: Limited data may be used for fraud detection and anti-money laundering purposes.
• Technology Service Providers: Hosting or cloud service providers may store data in encrypted form.

In all cases, we ensure that third parties adhere to the same strict privacy standards as 999jay.

999jay The website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

Types of Cookies We Use:

• Essential Cookies: To keep your login session active and maintain security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site performance and usage patterns.
• Security Cookies: To detect fraud and protect your account.

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

999jay Industry-leading security technology is used to protect your information. Our servers and databases operate to the highest security standards.

Data Retention Period: All data is retained while your account remains active. After account closure, data may be kept for up to 5 years as required by legal obligations, after which it is securely deleted.

999jayAs a 999jay account holder, you are entitled to the following rights. We are fully transparent about these rights, and you may exercise any of them at any time.

To exercise any of these rights, please contact our customer support team. We typically respond to requests within 30 days.

999jay For individuals aged 18 and above only. We do not knowingly collect any data from minors.

Age verification is mandatory at registration. If we discover that an account has been created by a minor, we will immediately close that account and delete all associated data.

A note to parents — if you suspect your child is using this platform, please contact our support team immediately. We will take prompt action.

999jay We reserve the right to update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will notify you through the following channels:

• A notification will be sent to your registered email
• A pop-up notice will appear when you log in to the platform
• A special banner will be displayed on the homepage

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website.
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours

For formal privacy requests, send an email with your account ID and full details. We will verify your identity and act promptly.