999jay Terms and Conditions

999jay is an online gaming platform operated for players in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between 999jay and its users. By using the 999jay website or mobile app, participating in any game, or creating an account, you are deemed to have fully accepted these Terms.

If you do not agree with any part of these Terms and Conditions, please 999jay please refrain from using the platform. It is your responsibility to read these terms, and we encourage you to review each clause carefully.

999jay The right is reserved to update these terms and conditions at any time. Any changes will take effect immediately upon publication on the website. Continued use of the platform constitutes acceptance of the revised terms.

999jayTo register an account on -, you must provide accurate and complete information. Creating an account with false or incomplete details is a violation of these Terms and Conditions and may result in account termination.

Each individual may only One account You may create one account. Creating multiple accounts is strictly prohibited. If any individual is found to be operating more than one account, all associated accounts will be terminated and all balances may be forfeited.

You will be required to provide the following information during registration:

• Full name (as it appears on your National ID or passport)
• Accurate date of birth (for age verification purposes)
• Active mobile number
• Valid email address
• Current residential address

999jay KYC (Know Your Customer) verification may be requested at any time, requiring identity documents, proof of address, or other supporting materials. Failure to submit the required documents within the specified timeframe may result in a hold on withdrawals.

999jay This platform is strictly for users aged 18 and above. Minors are not permitted to use this platform. We take age verification very seriously and may request a birth certificate or National ID when necessary.

The following individuals 999jayYou are not permitted to open or use an account on:

• Any individual under the age of 18
• Individuals whose previous accounts were closed due to a violation of the rules
• Individuals who have activated self-exclusion
• Residents of countries where online gaming is prohibited by law
• 999jay employees and their immediate family members

999jayBkash, Nagad, and Rocket are all supported for transactions on -. All transactions are processed in BDT. Deposits are typically credited to your account within a few minutes.

Account verification must be completed before submitting a withdrawal request. Withdrawals from unverified accounts will not be processed. 999jay Additional verification may be required for suspicious transactions.

The mobile number used for withdrawal must match the number registered on your account. Withdrawals to third-party numbers are not permitted.

999jayThe bonus and promotion offers on - are exclusive benefits for our players. They are subject to specific terms and conditions, and bonuses may be forfeited if those conditions are not met.

General bonus terms and conditions:

• Each bonus offer has its own wagering requirements, which must be reviewed before claiming the bonus
• The welcome bonus is available to new members one time only
• Wagering requirements must be met before any winnings from bonuses can be withdrawn
• Bonuses are generally valid for 7–30 days; any unused bonus will expire at the end of this period
• Attempting to claim bonus benefits through multiple accounts will result in all associated accounts being closed
• Bonus funds cannot be transferred to another user

999jay The right is reserved to modify, suspend, or cancel any bonus offer at any time. If you have any questions about a bonus offer, please contact customer support.

999jay Certified RNG (Random Number Generator) technology is used across all games to ensure fairness. This means every game outcome is completely random — no one, not even a 999jay employee, can predetermine a result.

Please keep the following in mind while gaming:

• Each game has its own rules, which should be read before you start playing
• If a game is interrupted mid-session due to a technical issue, the wager will be refunded
• If the internet connection is lost, the result of the ongoing game will be saved on the server
• Any software errors must be reported to support immediately
• Exploiting software or network vulnerabilities for unfair advantage is strictly prohibited.

In Live Casino games, the dealer's decision is final. For slots and other automated games, the server record is considered the definitive proof.

999jayThe following activities are strictly prohibited on - and will result in immediate account closure:

• Using bots, scripts, or automated software to play games
• Operating multiple accounts or using another person's account
• Hacking, exploiting, or using security vulnerabilities in the gaming system
• Using the platform for money laundering or any form of illegal financial activity
• Colluding with other players to manipulate game outcomes
• Abusive behavior toward customer support or other players
• Any activity that damages the reputation of the platform

If evidence of fraud is found 999jay Reserves the right to notify law enforcement and take all necessary legal action.

999jay may suspend or permanently close an account under the following circumstances:

• Violation of any clause of these Terms and Conditions
• Failure to complete KYC verification or providing false information
• If an account remains inactive for an extended period (12 months or more)
• At the player's own request (self-exclusion)
• If suspicious activity or signs of fraudulent behavior are detected

If you wish to close your account, please contact customer support. Any valid balance will be made available for withdrawal. However, balances in accounts closed due to rule violations may not be refunded.

A maintenance fee may be deducted monthly from inactive accounts. Users will be notified in advance by email or SMS.

999jay Provides its services on an "as is" basis. We strive to ensure uninterrupted service on the platform, however some disruptions may occur beyond our control.

In the following cases 999jay shall not be liable for:

• If a game is interrupted due to loss of internet connection or network issues
• If a transaction is delayed due to an issue with a third-party payment provider (Bkash, Nagad, or Rocket)
• If service is disrupted due to force majeure events such as natural disasters, government restrictions, or power outages
• If a loss occurs due to an issue with the user's own device or software
• Any loss resulting from sharing account login credentials with a third party

In any case 999jayThe maximum liability of - shall be limited to the total amount deposited into your account over the last 30 days.

For any dispute or complaint, please first 999jayContact the - customer support team. We aim to resolve most issues within 24-72 hours.

Dispute Resolution Steps:

• Step 1: Submit a complaint to customer support via live chat or email
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex matters will be reviewed by the senior review team (7 business days)
• Step 4: The final decision will be communicated in writing

Server game logs and transaction records will be considered the final evidence in all disputes. Relevant balances may be temporarily placed on hold while a dispute is in progress.

999jay The right is reserved to partially or fully amend these terms and conditions at any time. We will endeavor to provide advance notice of any significant changes.

Continued use of the platform after any changes take effect constitutes your acceptance of the updated terms. Please visit this page regularly to stay informed.

Notice of changes is provided as follows:

• Via special banners or pop-up messages on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you have any questions about these Terms and Conditions or need assistance, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website
• Support hours: 7 days a week, 24 hours a day

Our support team is here to help. Feel free to reach out with any questions or issues — we are always available.